D13SALES AND AUTOMATION
Tuna Agent Hub: Agent Architecture
A platform on your own server that runs chatbot, WhatsApp, email, and switchboard agents from one place.
Tuna Agent Hub is the agent layer of Tuna Digital Platform, where your company’s AI agents run and are managed. It is built on open-source components and runs on your own server or on infrastructure we manage on your behalf, so conversation history and customer data stay with you. Agents build memory and skills as they learn your processes, and reach your CRM, ERP, and email through secure connections. Customer-facing WhatsApp messaging runs on the official WhatsApp Business infrastructure.
SCOPE
01Process mapping and agent roles
02Self-hosted or managed hosting
03Web chatbot, WhatsApp, email, and switchboard channels
04CRM, ERP, and email connections
05Human approval points and permission limits
06Management panel for inbox, agents, and logs
OUTCOMEAn auditable team of agents whose data stays with you and that grows with your processes.
INDUSTRIAL EXAMPLEThe chatbot qualifies the request, the email agent drafts the quote, the CRM agent sets the follow-up; the sales engineer only approves in the panel.
INTEGRATIONS
WhatsApp Cloud APIE-postaCRMERPMCP / API
SECURITYData storage, access permissions, and integration details for this service are set out in a dedicated section of the proposal prepared after the needs analysis.Security and integration approach →